Healthy Users
0
+4 from last week
Satisfaction Score
0.0/10
+0.2 from last month
Retention Rate
0%
+2% from last quarter
At-Risk Users
0
-5 from last week
Customer Health Overview
Satisfaction Distribution
8.6
avg score
42%
Promoters (9-10)
37%
Satisfied (7-8)
Success Stories
TechCorp Inc.
Champion
Increased productivity by 300%
Revenue:
$2,400/mo
Quality:
9.2/10
StartupXYZ
Success
Automated 80% of customer support
Revenue:
$1,800/mo
Quality:
8.9/10
ConsultingPro
Champion
Reduced response time by 75%
Revenue:
$3,200/mo
Quality:
9.1/10
At-Risk Users
RetailCo
High Risk
Quality score declining
Last Active: 3 days ago$890/mo
DesignStudio
Medium Risk
Low engagement
Last Active: 1 week ago$450/mo
MarketingAgency
High Risk
Feature complaints
Last Active: 2 days ago$1,200/mo
Action Items
Urgent: Contact RetailCo
High Impact
Today
Quality score dropped 40% in 2 weeks. Schedule immediate check-in call.
Review Feature Requests
This Week
12 users requested advanced analytics. Consider product roadmap update.
Success Story Outreach
Quick Win
Opportunity
TechCorp achieved 300% productivity gain. Perfect case study candidate.
Quality Coaching Program
AI Insight
Strategic
89 users could benefit from AI-powered conversation coaching.
AI-Powered Customer Success Insights
Immediate Actions
Prevent 3 High-Value Churns
$3,490/mo revenue at risk
Quality Score Interventions
23 users need coaching
This Month
Expansion Opportunities
12 users ready for upsells
Success Story Development
5 case study candidates
Strategic Initiatives
Predictive Health Scoring
ML model for churn prediction
Automated Success Playbooks
Personalized intervention flows